Data gifting urgent

Yanaxa · ‎24-07-2023

I News to gift data urgently and the app is down for a few days now please help

Steve654 · ‎24-07-2023

Ditto.

Leanne_T · ‎24-07-2023

Hi @Yanaxa @Steve654

Thanks for coming to the community.

Can you access your My EE account online?

Have you tried to deleting and reinstalling the app?

Leanne 🙂

Steve654 · ‎24-07-2023

Did try that, no success. The app appears to be allowing data gifting now. You do need some form of human after hours tech support.

Alex_M · ‎24-07-2023

You were trying to gift data at 2-3am, surely you cannot expect EE to have tech support on standby at that time, just in case someone has a problem gifting data! 😁

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PaulyM · ‎21-12-2023

This is my first time looking for something on the community site of EE. I must say that I personally found your answer to the person who was asking a general question quite rude and completely unjustified. Anybody who is seeking an answer to a question from such a large business like EE these days, would expect to be answered by either somebody from the UK or somebody from a foreign country who speaks English quite well. Therefore, I would have thought a proper answer might have been more useful to the person who asked for an answer and other people like myself who were searching for a solution to a problem.

Chris_B · ‎21-12-2023

@PaulyM With whom are you speaking to ? Who are you finding fault with in a public forum? As in public that gives the public an opportunity like yourself to actually make a comment on. This isn’t customer services.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

PaulyM · ‎21-12-2023

Hello Chris _B,

I was talking to someone called Alex _M. Considering that EE has just merged with BT to make the largest tech company in the UK, I would have thought that I could contact tech support at any time of the day or night. I have in the past managed to get through to tech support at EE at night but not in the UK but I didn't specify that I wanted to only speak to the UK support team. If you can read the story from the beginning, you will find that I was commenting on an answer made to another community member who was asking for help to a problem the same as the one I had. Talk about people blowing things out of proportion.......