Data gifting not working

[8388ehdan]

I have a reoccurring problem when I cannot gift data, the app does not work and I cannot gift on the website (desktop or mobile). I am on the verge of leaving EE as i've spent literally days speaking to them and nobody seems to be able to tell me why or offer a fix.

[Kieronwood]

I'm having the same problem. 

I've tried deleting and downloading the app again. I've also tried from a PC and it's still the same. I have four accounts in one plan, but what is the point if I can't use it to my advantage. 

Networks from other company's are just as good where I live so I think unfortunately it's time to move. 

[Leanne_T]

Hi @Kieronwood 

Thanks for posting. 

How long have you had this error message showing when you try and gift data? 

Is the main number in the UK or roaming? 

Leanne 🙂

[Gloria1977]

Mine went on for weeks and after 7 hours with customer services on the phone over the weeks and being passed from pillar to post with many broken promises I’ve reluctantly had to go to another provider. 

[Kieronwood]

I have had this for 3 weeks now. Just tried there and it still says: 

We will have it fixed soon

Sorry, we can't show this device's data right now. Please try again later.

It's a UK number

[Katie_B]

Thanks for getting back to us @Kieronwood. 

Have you previously been able to gift data OK?

Katie

[Kieronwood]

Katie,

Yes I have been able to gift before, but I have also received this message before stating I cannot give data.

Before, it would only be a few days, but this has been weeks now.

[Christopher_G]

Have you tried doing it both in the EE App and through the EE Online desktop site, @Kieronwood?

Chris

[Kieronwood]

Chris,

As per my first message. I have tried both the app and the PC

[Dunc1961]

Wow almost 12 months this has been going on, yes for some its better than it was but seems for many the problem still exists.
Shocking from a tech company really. 

[Christopher_G · Accepted solution]

OK, thanks @Kieronwood 

If you speak with our Mobile Care team, they will be able to check your account and gift the data manually for you, if needed.

Chris