The EE Community

Home Screen

Myself and partner both have an iPhone 14, my partner can turn mobile data on and off from the Home Screen. When I try to do it I can turn it on from the home screen but to turn it off I have to go into the settings in the mobile data and turn it off...

Broadband still down

1 week now without any Internet connection 3 separate times engineers have come out and yet still not been fixed. Smart hub still yellow light. Had no updates when it will be fixed just been left in the dark as usual 

linestats on ee hub 3

is there any way of seeing the detailed line stats (SNR, attenuation etc) on a brand new smart hub 3?

Top Up has vanished from my account

I topped up my phone by £10 yesterday morning, didn't use it all day and then when I did try to make a call late afternoon I was told I had 10p in my account, not enough to make a call with. Anyone else experience this? Thanks 

Keep getting an error message when trying to change my broadband deal/contract

Hi,My broadband contract ran out this month and I've been charged out of contract prices for June (it would have been nice had EE sent me an email warning me before it happened instead of after). In any case, I'm trying to get it sorted out - I want ...

Reducing waste and co2 imprint (and penalising customers financially, so speak)

Hi, Thank you for your time and hard work. I am sorry to say that I disagree with your current strategy to reduce waste by asking me to return my kit under threat of a monetary penalty. Indeed, although I agree that industries should try their hardes...

Plan Add-On

As it can be seen from screenshots I have 4 add ons and one of them is EU Roaming Free, but I am forced to pay £15 for Roaming in Poland. How is that possible? If I won’t pay I am unable to use my phone!

Signal and Internet is very poor

NO 4G OR 5G around large parts of lancashire. Anyone else? Where abouts are you?

Hi everyone,I'm in Skelmersdale, Lancs and have not had a usable 4G or 5G signal in various places across the northwest since maybe Wednesday or Thursday. Here are places I have observed this out and about where previously I always had full signal. S...

New customer to EE

Hello, Can anyone supply an email address that I can email all the poor service I am experiencing since joining