Community Activity

Bill payment isn't showing on EE after two weeks

I paid my bill via card on Tuesday 19th December for quite a sizeable amount of money, which was immediately taken from my bank account.The bill was still showing unpaid, and after getting in touch with customer services, they said to wait and the mo...

austenliam by Established Contributor
  • 1335 Views
  • 13 replies
  • 1 Helpful

Dropout of wired device during the day

Hi,We have full fibre to the house with wired devices and wireless. Our main computer is an I Mac and is wired. We have several iPads a Mac mini and other devices including a solar panel inverter. All work until around 10.30 am when the wired iMac st...

Mal-110 by Investigator
  • 79 Views
  • 8 replies
  • 0 Helpful

EE/Verisure Smart Home Security System

Oh my god!  How difficult can it be to purchase a product that EE offers!!!I have been trying to purchase a home security package that EE offers with Verisure since mid April 2025.  My details have been passed along to the specialist sales team on nu...

VW1974 by Explorer
  • 29 Views
  • 2 replies
  • 0 Helpful

Changing EEID login email address

I had an issue, earlier this year, which led to EE closing down my account and creating a completely new one for me. In order to do that, we had to create a temporary email address to set up the new account. The adviser was clear that once the old ac...

GC_Wood by Contributor
  • 22 Views
  • 1 replies
  • 0 Helpful

How to check data plan is 5g compatible?

I'm currently on a SIM only contract that I'm very happy with, but my phone is quite old now and I was planning on buying a Google pixel (maybe 9a). I'm running under the assumption that I can simply put my SIM into the new phone and bing bang boom, ...

Babsiee by Explorer
  • 88 Views
  • 6 replies
  • 2 Helpful

TNT Sports

Hi if I get the TNT sports add on for £20, can I watch it over my Apple TV without my phone being involved? Or is it still like the old BT sport where you had to use EE’s data and cast it? 

Upgrade EE 900Mbps to EE 1.6Gbps

Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...

EE app not showing Smart Wifi

My broadband connection is working fine, but when I log in to the EE app, it is no longer showing my Smart WiFi devices, so I can't click on them to see which devices are connected via each access point.I can tell that they are working, because if I ...

GC_Wood by Contributor
  • 19 Views
  • 1 replies
  • 0 Helpful

EE account not recognising my ported number

We moved our business phone numbers to EE but our EE account will not recognise the ported over numbers. What do we do about this please? Can anyone actually help. Customer service have tried twice but nothing has been done about this.