Content lock

Dionomics · ‎08-08-2025

Pls guys how do I remove content lock from my ee phone

Northerner · ‎08-08-2025

Please read here: https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off

If this does not work then you'll need to go into an EE store with ID.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎08-08-2025

Hi @Dionomics

Please read here: https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off

If this does not work then you'll need to go into an EE store with ID.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎08-08-2025

@Dionomics : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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