Can’t load Ann Summers

[Riaw]

I can’t load, what I can only presume is because they are adult web pages, ie In my case, Ann Summers. 
I have checked the age restrictions etc on my iphone, everything is allowed.

I have also checked on my ee account, again no restrictions. 

can anyone help please? 

[XRaySpeX]

@Riaw : Are you on contract or PAYG?

It could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

[Riaw]

Thank you for your reply @XRaySpeX 

I have tried what you advised, but unfortunately it still won’t work. 

I’m on a sim only deal. 

[Leanne_T]

Morning @Riaw

Thanks for coming here 🙂

Do your parental controls show as OFF in your My EE account? 

Speak soon. 

Leanne. 

[Riaw]

They show as Full access, moderate or strict, and mine is on full access. 
there doesn’t seem to be a OFF option. 

[Leanne_T]

Thanks @Riaw

Have you restarted your phone? 

What message shows when you try and access the site? 

Leanne 🙂

[Riaw]

It’s says this website is unavailable try again? 
yes I have restarted the phone. 🤔

After Ann summers wouldn’t work I then googled search lingerie  as I thought that wedpage was down, and the first one that came up was lovehoney, but that one said the same message, wouldn’t load.
so then I tried boohoo, worked fine.
So i’m presuming it’s adult sites as everything else works fine. I can search them in Google, but when I click on the links they won’t work.

[Leanne_T]

Thanks @Riaw

In this case, please give us a call on 150 and our customer care team will get this looked into further for you 🙂

Let me know how you get on. 

Leanne. 

[Naftafarian187]

That doesn’t make sense where do you go and do all dat

[XRaySpeX]

@Naftafarian187 : It's there to protect our kids! All social networks & regulators nowadays are trying to put in place steps to better do that.