Add data option is blocked

GarethStephen1 · ‎16-10-2022

Hi there. I need to add more data to my mobile but it says its blocked and to contact the account holder. I am the account holder?? I can't seem to remove the block

XRaySpeX · ‎16-10-2022

@GarethStephen1 : Look at http://add-on.ee.co.uk/purchase when it's not connected to WiFi to see what data add-ons are available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

SofeaNn · ‎03-09-2023

Should have provided “Thumbs down” button as well, no? This doesnt help at all

Christopher_G · ‎03-09-2023

Hi @SofeaNn

Have you set yourself as the 'Bill Payer' in your My EE account? It's under the Manage Numbers section.

Chris

SofeaNn · ‎04-09-2023

not sure about that cuz i already asked your colleague via Twitter DM and they have resolved it for me. shout out to Bob.