4g stopped working abroad

[felamaslen]

I am in Spain and all of a sudden my phone stopped connecting to 4g and I have no data. I am on an EE Flex plan. There is no 4g icon on the network indicator.

The My EE page says I have nothing remaining on my account (data, calls or minutes), despite me using only half of my allowance. It asks me to renew my plan, which I did, and yet the message still appears and I have no Internet access.

What could be the matter? I have wasted £20 on this now.

[Christopher_G]

Hi @felamaslen

Welcome to the community.

Could you try manually connecting to another available network please?

Chris

[felamaslen]

This issue resolved itself a few hours after I bought an additional 500MB of data, but not sure my original plan is still in effect.

[Leanne_T]

Thanks for letting us know @felamaslen

You can text BALANCE to 150, to find out details on your plan. 

Leanne.