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data allowance not counting down

Gazpants57
Visitor

‎22-08-2022 06:20 PM

my data allowance on a 4gee mobile wifi box is not counting down in the MYEE app, on the first day i used it it went from 100GB to 99.8GB, but used all over the weekend and it still reads the same 99.8GB. So I can't keep track of my usage. Any ideas.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎22-08-2022 06:28 PM

@Gazpants57 : Look instead at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Christopher_G
EE Community Support Team

‎23-08-2022 08:15 AM

Are the devices that you're using definitely connected to that WiFi connection, @Gazpants57?

Chris