cancel contact

[deano8393]

I have been trying to cancel my contract now over 3 weeks because I was firstly miss sold an ee mini wifi box 

had several competitions with 3 ee customer service reps and promised this and that 

After over 4 hours of phone calls and web chats I still can't cancel my contact 

please stay away from this nightmare company and go somewhere else 

[Chris_B]

@deano8393  what are the reasons of why you cannot cancel your contract ?   

[Christopher_G]

Hi @deano8393 

Welcome to the community.

Did the customer service team agree to cancel the contract free of charge? 

Chris

[deano8393]

hi Chris 

First my wifi box didn't work and the gentleman that sold it to me dean would answer my emails 

I contacted customer services and talked to Karen who tried to give a account number but still my wifi box didn't work 

I again contacted customer services and was talking to martina who discovered I was paying £52 a month for 125gb which was far too much 

she then sent out another sim which I got yesterday and again no signal 

I sent emails to martina but again no reply 

I then spent nearly 2 hours on a Web chat only for that person who I was chatting to completely turn off the chat at 2300hrs

so I want to cancel everything to do with ee and send back my box 

[Christopher_G]

I'm sorry to hear of your experience, @deano8393 

I recommend speaking to our Mobile Care team on 150 so that they can look into this further and organise a return, if possible.

Chris

[deano8393]

more run around tactics I cant keep doing this 

why can't you read my notes and cancel it now 

[Christopher_G]

This is a public community forum and we don't have access to your account, @deano8393. The Mobile Care team do have access and will be able to look into this further for you.

Please keep us updated on what happens.

Thanks

Chris