Mobile Broadband

5GEE 2021

I am upgrading from EE 4GEE router to the 5GEE router 2021.  (1) Do I use the new sim sent out with the router or simpy take the sim out of 4GEE and put into 5Gee router? (2)  We have external aerial (installed by EE, which is an internal box).  Ther...

5GEE Mobile Broadband Router Not Fit For Purpose

I was told before I ordered the device that it is perfect for gaming, however recently that has definitely not been the case. the sole purpose of the device was to enable me to play online with any lag spikes or disconnects. the speeds it gives are p...

No coverage in my area

Hello ive had no mobile signal or broadband for several weeks now. I believe this is a known issue in my area with EE coverage (postcode xxx xxx). are you offering a discount due to this? Since I cannot use my phone outside of the home broadband. Oth...

5G data sim activation

I have purchased a 5G data sim, and have installed it to the 5G router. I have full wireless coverage, and the router is showing both 4G and 5G 'signal'.However there is no internet connection. I assume I have to activate the sim, but as its in a rou...

Does 14.8/15GB mean I only have 0.2 data left?

PAYG Mobile Broadband Topup

Hi,I ran out of data allowance on my PAYG broadband SIM. It would let me access www.ee.co.uk as expected but I could not access any ee.co.uk subdomains including id.ee.co.uk and auth.ee.co.uk so there is something wrong somewhere where if you run out...

4G home broadband

At present I am on EE wired home broadband; the download speed is about 3.2Mbs and upload is 1Mbs. I live in the country and want to install four Eufy security cameras, but this need a minimum of 5Mbs upload to view the CCTV when alerted , so conside...

Mobile broadband

I have recently changed my broadband grade. It is not working as well, with less access to internet than normal. also I am still getting bill for 10.92 per month for mobile broadband- do I still need this? I am not tech savvy 

Data

I took the unlimited data package with unlimited speed, however it shows that I am capped to 100GB so I don’t understand how is this unlimited? I have been downgraded to 3G as well and I don’t have any sufficient data left to use

5gEE home broadband signal cut off and low speeds

I have been using the 5gEE home broadband device which doesn’t need to connect to the Ethernet as I live in an old building and know it is slow, however, over the last month almost every day I am being forced to turn the device off and on as it just ...