Wifi 5 day pass

bethanycarter_ · ‎02-02-2025

Purchased the 5 day wifi pass for £19.99 as we've just moved and got no wifi. Since doing so it has been nothing put hassle, constantly requiring me to sign in. Now after less than 24 hours it is saying that my pass has ran out and I need to purchase another one. I'd like a refund or the issue to be rectified.

Northerner · ‎02-02-2025

Hi @bethanycarter_

As per the terms and conditions you are automatically logged out after 15 mins of inactivity.

I suggest logging out and trying to log in again and checking you have the 5 day pass.

You can call EE on 0800 022 33 22 for the public wifi service.

https://ee-wifi.ee.co.uk/public/ee/index.htm

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Schockwave · ‎02-02-2025

Hello @bethanycarter_ ,

Welcome to the community,

Did it give you a limited amount of data for you to use or was it unlimited?

Your best bet would be to speak to customer service about this, as this is not customer service, we have no account access and do not know who you are.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎02-02-2025