Viewing my usage

[Papa_K]

 Been getting this message for months. Any idea what’s wrong EE?

[James_B]

Hi @Papa_K,

Welcome to the EE Community. 🙂

Please get in touch with our Technical Support Team to report this issue.

They'll be happy to help. 🙂

James

[Papa_K]

 …and this is what you get. Less than helpful. 

[James_B]

Hi @Papa_K,

If live chat isn't currently available, I'd recommend trying again later or contacting Technical Support via telephone.

I'm sorry for any inconvenience this causes.

James

[XRaySpeX]

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status. Make sure you use HTTP:, not HTTPS: & do it under IE, FF or Samsung Internet not Chrome or any browser that forces HTTPS:.

[Papa_K]

Thanks for the reply. A bit of background… the data sim is installed in the latest iPad Mini. Opening the EE app on the iPad constantly results in the screenshot provided with the op. There is no separate 4G router in use. 

[XRaySpeX]

Then do it directly on the iPad.

[Papa_K]

Yes, I have done as a work around but guess what… it doesn’t work either! Reinforces the question: why provide the option in app if it doesn’t work?

[XRaySpeX]

Did it come up as "Forbidden"? If so, that's the whole idea behind HTTP: to get over a bug in it with HTTPS:.

[354-]

@Papa_K  - What happens when you tap/touch into the "Plans & subscriptions" button?