Unable to connect to my 4G Mobile WIFI box

Daddypie
Visitor

‎21-09-2023 04:01 PM

Hi,

I was given a 4G Mobile WIFI box when I upgraded to fibre broadband, for some reason I am unable to get it to connect to the internet.

I am able to connect to the box using the password supplied, then I get taken to the home page for the box itself, where it says my device is disconnected.

I do not see an option to connect it, any help would be appreciated.

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2 REPLIES 2
Katie_B
EE Community Support Team

‎21-09-2023 05:38 PM

Hello @Daddypie. 

Welcome to the community. 

The box provided are you aware if it is a Pay As You Go Router?

Katie

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XRaySpeX
EE Community Star
EE Community Star
In response to Katie_B

‎21-09-2023 06:03 PM

The Smart WiFi's 4GEE WIFI Mini router is  pre-loaded with a recurring 2GB data allowance which last 30 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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