Smartwifi

GT67
Investigator
Investigator

‎03-11-2023 01:49 PM

I cannot connect my smart tv and mobile data. It accepts the Wi-Fi network name but not the Wi-Fi password that’s on the keep me card

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎03-11-2023 01:58 PM

Which router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
GT67
Investigator
Investigator

‎03-11-2023 05:22 PM

EE Smart Wi-Fi. Did what you suggested. Got through to speak to an agent but nothing they suggested worked. 

0 Helpful
GT67
Investigator
Investigator

‎03-11-2023 05:23 PM

Did what you suggested but no success sadly. Beginning to wonder if it’s a poor Wi-Fi signal. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to GT67

‎03-11-2023 05:24 PM

Do you EE fixed Home Broadband?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
GT67
Investigator
Investigator

‎06-11-2023 07:37 PM

I have been trying since last Friday. The password supplied doesn’t work

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to GT67

‎06-11-2023 10:56 PM

@GT67 : Which pwd, admin or WiFi? Can't you see the WiFi SSID from the other devices you are trying to connect to it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP