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Smart 4g hub

Harry6912
Investigator
Investigator

‎17-01-2024 11:41 PM

Hi everyone just need some help,

I own the smart 4g hub and it has been working fine previously until I a couple of days ago when it suddenly stopped working, all the lights on the router are green but when I try connect to it it simply doesn’t let me when I try on my phone it doesn’t connect it is just stuck loading and when I try to connect to a computer with Ethernet it doesn’t connect 

 

could anyone help ?

0 Helpful
7 REPLIES 7
Harry6912
Investigator
Investigator

‎17-01-2024 11:52 PM

hello everyone I NEED HELP!!!

I own the smart 4g hub and it has been working fine up until a few days ago it suddenly lost connection and hasn’t regained it since I have tried everything from resetting it to taking the sim out and back in but nothing will work, all of the 4 Lights are green yet  I cannot connect on any device weather that’s phone or Ethernet to computer it simply just won’t work 

 

someone please help.

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nothingaboutme0
Expert Contributor
Expert Contributor
In response to Harry6912

‎17-01-2024 11:59 PM

Certainly! For your EE Smart 4G Hub issue:

  1. Check Area Broadband: Verify if there's a network issue in your area through the EE website or app.
  2. Hub Lights: Green lights usually mean the hub is starting up. If they stay green without changing to blue (connected status), it's a concern.
  3. Restart or Reset: Try turning off and on your hub. If that doesn't work, use a paperclip to press the reset button for about 20 seconds until the light turns green, then let it restart.
  4. Cable Check: Ensure all cables are properly connected.
  5. Device Restart: If the hub is fine but devices can't connect, restart those devices.
  6. Contact EE: If these steps don't work, reach out to EE customer support for further assistance.

For more detailed instructions, you can visit EE's Fix Smart Hybrid Connect broadband problems and What the lights on your EE Smart Hub mean.

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Harry6912
Investigator
Investigator
In response to nothingaboutme0

‎18-01-2024 12:16 AM

I have a smart hub mini with a SIM card and the green lights mean everything is fine plus have tried all the steps and nothing. 

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XRaySpeX
EE Community Star
EE Community Star
In response to nothingaboutme0

‎18-01-2024 12:19 AM

@nothingaboutme0 : A Smart 4G Hub is neither a Smart Hybrid Connect nor an EE Smart Hub.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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James_B
EE Community Manager
EE Community Manager
In response to Harry6912

‎18-01-2024 08:11 AM

Welcome to the EE Community, @Harry6912 🙂

Are you using a pay as you go or pay monthly plan?

Do you have an EE phone? If you do, is that working as normal in the same location?

James

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Harry6912
Investigator
Investigator
In response to James_B

‎18-01-2024 06:17 PM

Hi 

we have a plan up until 2025 with monthly pay

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Leanne_T
EE Community Support Team
In response to James_B

‎18-01-2024 06:23 PM

Hi @Harry6912 

Do you have an EE phone? If you do, is that working as normal in the same location?

Are you able to try the SIM card in another device to see if signal shows and you can connect to data? 

Leanne. 

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