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Smart 4G Hub keeps dropping signal

GuyArnold
Investigator
Investigator

‎04-03-2025 07:04 PM

Hello: can anyone help: I have a ee smart 4g hub and the wifi keeps dropping out (usually about 24 hours after it last did it), even though the signal is strong. So I restart it and it works fine immediately. Any suggestions?

13 REPLIES 13
braintree
Visitor

‎11-06-2025 12:08 AM - edited ‎11-06-2025 12:09 AM

I have exactly the same issue with the same router - every day it drops the internet connection.  The hub seems to be working fine and shows 4 bars or more, the wifi signal remains working but the devices show connected without internet.  The only thing that works is restarting the hub then it's fine for around a day.  There's no work etc going on in my area.

0 Helpful
Lesley_W
EE Community Support Team
In response to braintree

‎11-06-2025 11:56 AM

Hi @braintree 

How long have you had your router? How long has it been happening for?

Lesley

0 Helpful
Marcusdef
Visitor

‎24-09-2025 11:42 AM

I have this issue  too. It seems to drop out every week or so. V annoying. Please can anyone else speak up so that EE work on a fix.

0 Helpful
Lesley_W
EE Community Support Team
In response to Marcusdef

‎25-09-2025 03:00 PM

Hi @Marcusdef 

Welcome to our community.

Have you spoken with our technical team about this yet? They will be able to look into this further and if needed, raise this to another team to investigate if it's something more complex that they cannot resolve for you.

Lesley