Signal vanished at my home in NW3

[tjr81]

Have lived in this 2 floor flat in NW3 for 4 months now, using my EE mobile and my 5GEE router happily. I returned from Christmas to discover that suddenly there’s basically no signal in my home now. Can’t get a mobile signal to save my life. My 5GEE router is basically unusable now.

Ive reported it to EE. They say all is fine. No network issues. No coverage issues. But whether I’m in my flat or even out on the street, the EE 4G/5G signal has vanished here. What happened EE? Do I just need to drop you as a provider now? Where is my signal?

[tjr81]

Have lived in this 2 floor flat in NW3 for 4 months now, using my EE mobile and my 5GEE router happily. I returned from Christmas to discover that suddenly there’s basically no signal in my home now. Can’t get a mobile signal to save my life. My 5GEE router is basically unusable now.

Ive reported it to EE. They say all is fine. No network issues. No coverage issues. But whether I’m in my flat or even out on the street, the EE 4G/5G signal has vanished here. What happened EE? Do I just need to drop you as a provider now? Where is my signal?

[bristolian · Accepted solution]

Reporting the issue is absolutely the right thing - if there is a loss-of-service outage, a report via the status checker should be efficient. The other possibility is an optimisation-driven change, for example tilt/bearing changes or similar - these are intended to improve overall service, but if local issues are experienced should be reported via the same channels.

If you're seeing a total loss of outdoor coverage, that would be slightly more unexpected and would be worth comparing with other EE users locally.

[tjr81]

I’ve reported it multiple times over the last 3 days. They just take the report and a few hours later I get a response saying “everything is fixed in your area.” You can literally stand in the street and get no usable EE signal now. It’s ridiculous. 

[Leanne_T]

Hi @tjr81 

I have replied to your private message. 

Leanne.