Secured, no internet
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17-03-2023 11:38 AM
Just got a 4GEE router but none of my devices are able to connect. I can find the network but can’t actually connect. It let me earlier but said “Connected, no internet” but now it won’t let me connect at all.
Any ideas?
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17-03-2023 11:44 AM
Connected again now with the message “No internet, secured”
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17-03-2023 11:57 AM
The sim does work if I put it in a phone. I just cannot connect to it when in the router.
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17-03-2023 11:57 AM
Have you looked at the Connection Status within the router?
Is it on PAYG or contract? Do you have a data allowance. If on PAYG, do you have credit on it?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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17-03-2023 12:02 PM
it’s a monthly contract with unlimited data, like I said it works in a phone just not the router 😞
it only arrived this morning so straight out of the box
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17-03-2023 02:48 PM
Hi @BrazaiteIn,
Welcome to the EE Community. 🙂
Which error message do you see when trying to connect?
James
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17-03-2023 03:03 PM
You haven't looked at the Connection Status, just the casing!
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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17-03-2023 03:25 PM
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17-03-2023 03:36 PM
Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the admin password found under the battery cover. Then look for a Connection Status section.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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17-03-2023 03:41 PM
I cannot get to that page at all. Already tried that before posting here.
I've also tried connecting the router via ethernet but that is also not giving any results.

- Frequent HH20C Smart Hub 5G dropouts in Mobile Broadband
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- My landline hasn't worked for at least three days in Broadband & Landline