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Re: 5G EE Router - randomly drops to 4G, can I fix it on 5G?

beatcal
Investigator
Investigator

‎13-10-2022 12:20 PM - last edited on ‎13-10-2022 12:25 PM by EE Community Manager

Yes it shows great 5G outside and good indoor.
I am aware that works are being done on a mast nearby on an
occasional basis and I do receive a text alerting me of that. However last
night I received none and I had 3/4 minutes blackouts at 2043 2058 2103
2123 and so on. It also happens during the day. Blackout means there is no
internet whatsoever. On top of that the speed fluctuates wildly.

Please advise.

F.
[Mod edit: Please do not post your phone number in this public forum. Thanks]

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3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎13-10-2022 12:23 PM

Hi @beatcal,

Please can you select the 'check status' option rather than 'check coverage'. If no problems are reported, please select 'report a problem' so our network team can investigate.

Thanks

James

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beatcal
Investigator
Investigator
In response to James_B

‎13-10-2022 12:30 PM

There are issues today but none reported yesterday..



F>
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EssexBoyEE
Ace Contributor
Ace Contributor

‎15-10-2022 11:36 AM

@beatcal Q - randomly drops to 4G, can I fix it on 5G?

To answer this question, No you cannot, UK 5G Networks currently use 5G NR NSA Format, in simple terms it means the 5G Signal sits on top of current 4G Infrastructure. Most 5G Mobile Routers allow you to switch 5G Only (5G NR SA) which is for Future 5G Stand Alone Networks but if you switch to this mode, you will not get any 4G or 5G Network Signals at all.

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