Poor signal on 5gee router

[Chris19741]

I was advice to buy a 5gEE router as by can not supply me broadband, the signal is poor though, is there a way of increasing the signal?

thank you

[James_B]

Hi @Chris19741,

Welcome to the EE Community. 🙂

What does the coverage checker report for your area?

James

[bristolian]

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@Chris19741 wrote:

I was advice to buy a 5gEE router as by can not supply me broadband, the signal is poor though, is there a way of increasing the signal?

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If there were an easy method, a network would be able to offer 100% blanket coverage and they'd be very quick to do so! The coverage you get is what it is.

An external antenna is often a good solution in fringe areas. Check using the coverage tool linked above, whether the predicted service is broadly what you're receiving.

[Chris19741]

Hi

i’ve just checked and it says poor. However when I went into the shop they told me was good,3-4 bars. And I should have no problems. So looks like they just told me this so I would purchase one 

[Leanne_T]

Sorry to hear this @Chris19741

Where did you purchase the device and how long ago? 

Leanne. 

[Chris19741]

Hi

i purchased online after being recommended it by to ee outlets, over 2 weeks so stuck with a device that doesn’t work for 18months

[Leanne_T]

Thanks for coming back to me @Chris19741 

Please give us a call on 0800 079 8586 and the team will see what they can do to help you. 

Leanne.