Payin broadband bills

[ihafid]

Hi I had problème with my broadband for a week I’m using my phone hotspot I want to know about the monthly payement?such that I didn’t use my broadband for week or more thank you 

[Katie_B]

Hello @ihafid. 

Thanks for coming here. 

What problems are you experiencing with your broadband? Have you been able to report this?

You will pay a set amount each month for your home broadband even if you do not use it. 

Speak soon, 

Katie

[ihafid]

Even is not working for one week it’s not my problems is yours I mean from company the router or broadband is not working till now is coming the enginer and he didnt repair it he said you should EE send you new one

Sent from myMail for iOS

[Katie_B]

Hi @ihafid. 

Thanks for getting back to me.

We have no account access here on the community, if you wish to look into compensation for loss of service please get in touch with our customer care team who will be happy to help further. 

Katie

[XRaySpeX]

@ihafid : Have you reported your problem with your BB to EE? They can't do anything about it or refund you payments until you do.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[ihafid]

No I didn’t reported I don’t know what do you mean BB ? And how to reported
Thank you for your information

Sent from myMail for iOS

[XRaySpeX]

BB = Broadband.

You could text HELP to 66033 to get EE to test the line & see what needs doing.