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Community Activity
Online order received with missing device from package
I'm posting this mainly for other customers to be made aware as I have noticed this is quite a common occurrence after a quick search on google.Last month my partner (an EE customer of over 10 years and myself of over 14 years) ordered a Samsung Tabl...
Connection Dropping Out At The Same Time Every Day
Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...
Resolved! EE's Website & App Fail Neurodivergent Users – Accessibility Issues
Hello EE Community,I am reaching out to share my experience with the EE website and mobile app, hoping to gain insight and, ideally, a response from EE regarding these ongoing issues.Despite numerous attempts, I have found it almost impossible to com...
Resolved! Worst change i now regret
I thought it was supposed to be better network. I moved from BT to EE and the WiFi is rubbish. It drops signal. Can't get a good signal on my mobile either. Can't access my broadband account. Won't accept my details , eventhough I tried changing det...
Resolved! Sim Only order
Ordered a sim over a week ago, got a confirmation email, had nothing since! Nothing in junk or spam email, how hard is it to send out a SIM card?!new customer that was persuaded to take the leap and leave my old provider……beginning to wonder if this ...
Resolved! Old number ported across, but iPhone has retained new sim number
As per the title, I’ve had my old number ported across from BT and I’ve checked it is actually being used by my phone (when I text someone) but ‘My number’ in settings still lists the new SIM card number. I’ve tried to change it and save it, but it a...
“Your Smart Watch has had a problem downloading the eSIM, and EE Plan Expired
So here's my saga...I have iPhone (phone1) paired to my Watch Ultra 2. I added Mobile Data Phone plan earlier this week, no issue. eSim downloaded and text to confirm the £7 charge is already part of my mobile plan. This has worked since.Three days ...
Downloads soeeds are shocking. Not getting wi/fi speed either. Did to begin
Download speed is shocking and so is wi/fi speed. Not what I'm meant to be getting for what I pay
No-charge roaming in EU.
I am looking at taking a new plan out with EE. The Unlimited All Rounder plan states No-charge roaming in EU.Does that mean there will be no roaming charges in the EU
Cancelled plans not showing up on my account
Cancelled a plan for a tablet and an Internet booster on my account and it's not showing up Am not happy with this as my husband has recently retired and don't want to pay for devices that are no longer used
