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New ee SIM stuck on waiting

Jakeisme
Valued Contributor
Valued Contributor

‎15-06-2023 11:58 AM - edited ‎15-06-2023 12:27 PM

Screenshot_20230615_122555_com.android.chrome.jpg

 

New preloaded sim ordered. Put in 4g router and not working. Have managed to check balance by connecting my phone to the router. Showing as my 8gb pre purchased bundle is stuck on waiting? How do I fix this please. 

Thanks 

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36 REPLIES 36
Jakeisme
Valued Contributor
Valued Contributor

‎18-06-2023 03:59 PM

Screenshot_20230618_155551_com.android.chrome.jpg

 my options are all greyed out so can't make any changes 😞 25% signal it says. That's with the Tplink put upstairs in my house. Facing window towards empty open fields. In rough direction of where the signal is strongest as per the coverage map

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Jakeisme
Valued Contributor
Valued Contributor

‎18-06-2023 03:59 PM

Screenshot_20230618_155637_com.google.android.googlequicksearchbox.jpg

 

Ands that's the best  speed I can get

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XRaySpeX
EE Community Star
EE Community Star
In response to Jakeisme

‎18-06-2023 04:12 PM

Can you create a new Profile/APN with @EssexBoyEE 's recommended APN settings & make it the Default?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Jakeisme
Valued Contributor
Valued Contributor

‎18-06-2023 04:50 PM

Screenshot_20230618_164908_com.google.android.googlequicksearchbox.jpg

 

Thats my speed  if I use the 4g mini hub I got from BT with the EE SIM card in. In the same location as the tp link. 

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Jakeisme
Valued Contributor
Valued Contributor

‎18-06-2023 08:03 PM

For those still vaguely interested....I have just been moving the tp link around all other. Have managed to find a spot that gets 10mb download, but less than 0.5 upload. But this seems to be the strongest position and where the signal seems strongest. I have now ordered a external aerial which I will try putting on the roof directly above where the signal appears strongest and see what difference that makes. 

After playing around it seems 02 is definitely stronger in this area but was hoping to use EE so last ditch attempt with an external aerial to see what happens. 

0 Helpful
Dlb4
Visitor

‎11-08-2023 08:04 PM

Im having the same issue with my EE SIM in a Huawei router

0 Helpful
Leanne_T
EE Community Support Team
In response to Dlb4

‎12-08-2023 08:03 AM

Hi @Dlb4 

When did you purchase the SIM? 

Have you tried restarting the router? 

What happens if you try and connect to the router with another device to use WiFi? 

Leanne.

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