Netflix on 4G EE router

[AB20001]

Just connected my 4G router. Currently regretting the move to EE. Can't load Netflix on my Sony Bravia. Can connect to Netflix on my other devices but not the TV. I still have the Gigaclear connection which I have tried and it all works fine . Go back to EE router and I get a can't connect code. I have done the on and off thing many times.Can anyone help before I pack it all up and send it back. Thank you

[Linzi_H]

Hi @AB20001 

Welcome to the community.

I know it's not much fun when things aren't working as expected. 

What router are you using?

Is it only Netflix you are struggling to connect to on the TV?

Whilst connected to the router with another device, can you access Netflix?

Linzi 

[Matt_124]

Can be an IP address issue due to how the default settings are on the Router.

It is worth trying to change the IP settings from IPV4V6 to IPV4 Only in the "Profile Management" section of the Router's admin settings.

Create a new profile with a different name and fill it out with all of the same details from the Default, except change it to ipv4 and then save, then Set it as default.

Then restart the router and see if it solves the issue.

[EssexBoyEE]

What @Matt_124 suggests above should solve your issue, the only other thing I would add, which may or may not help, is when your adding a new APN Profile on your Router also set the Authentication to PAP.

[AB20001]

Hi,I have the 4g home router. It's is only Netflix that won't connect. Prime etc all work fine.

Thanks

[AB20001]

Hi Thanks for the advice. This is deep for me. Will need to research how to do this. I think this is what annoys me . I just want plug and play. I will try your suggestions. Tha k you for replying 

[AB20001]

I will give it a go. Thanks

[Matt_124]

Should come up something like this, this shows how I set it up for a friend. The name at the top is irrelevant, I just called it PS5 as that was their main issue.

Before:

 After:

 

[AB20001]

Hi Matt_124. Unfortunately I can see you photos. Just triangles 

[Katie_B]

Hi @AB20001. 

The images have been approved. 

Are you able to view them now?

Katie