Mobile router and Arlo security camera issues

[jwDave2]

I have an Arlo security system with 2 smart hubs and 4 cameras. They constantly loose connection (every few minutes) and then reconnect. The issue is not with the Arlo system per se, according to EE it is most likely because the router constantly refreshes its IP address which knocks the Arlo system out. I don’t know if this is correct but it sounds plausible.

Has anyone else suffered this issue and found a solution?

[XRaySpeX]

Is this really for mobile BB? Smart Hubs are for fixed Home BB.

[jwDave2]

Yes, my Arlo Smart Hubs are connected to a mobile broadband router with an EE SIM card.

[XRaySpeX]

Then they ain't Smart Hubs. So which BB routers are they?

The most you can do is oto temporarily disable the 5 GHz band while connecting problematic 2.4 GHz devices.

[jwDave2]

TP-Link TL-MR6400 300 Mbps 4G Mobile Wi-Fi Router, SIM Slot Unlocked

wifi limited to 2.4 already

[Chris_B]

@jwDave2   It shouldn’t be refreshing its IP address at all or you’ll never be able to use the router as the cellular connection would be unstable.  Ie you wouldn’t be able to do anything online as it would disconnect every so often.      

@XRaySpeX   I think @jwDave2  means they have the Arlo smart hub not the EE smart router.    Arlo have a smart hub that the cameras connect too.  The Arlo smart hub connects to the 4G router. 

@jwDave2 have a look at THIS 

[jwDave2]

Thanks, to be clear the ‘SmartHubs’ are Arlo kit, they connect to my router and the cameras connect to them via it’s own wifi. It is the Arlo SmartHubs connected to my EE 4g router via Ethernet that keep going off line resulting in the cameras connected to them going off line.

[Str052]

I have exactly the same problem, same kit in fact. Arlo repeatedly goes offline (the internet connection not the camera connections they are fine). Interestingly mine is doing it with the arlo hub hard wired via Ethernet to the 4g router so it’s not a wifi issue. Just disconnects and some times comes back on its own, sometimes a reboot brings it back. Anyone know a possible cause or solution? Given I’ve  ruled out wifi issue. 

[Jmanley2781]

I think this sounds like the problem I’m having how do you temporarily disable it?

[XRaySpeX]

@Jmanley2781 : Depends what router you're using!