Mobile Dongle

mence80 · ‎06-09-2023

I bought a 4G mobile dongle on contract for a holiday in 2008 I have just found out that I have been billed every month from then until now in 2023. Total cost is over £20,000.00 - I could understand that I may have been liable for the term of the contract but didn't realise it would roll on for 5 years and more if I hadn't noticed.

has anyone any experience in this ?

Christopher_G · ‎06-09-2023

Hi @mence80

Welcome to the community.

Our pay monthly contracts are subject to a 30 day notice period. Have you spoken to our Mobile Care team about this?

Chris

mence80 · ‎06-09-2023

I am in contact, I have not used the device for 5 years and I am being told....Unlucky. 😞

James_B · ‎06-09-2023

Hi @mence80,

Our Customer Care Team are the right people to speak to about this.

The team will do everything in their power to help.

James

XRaySpeX · ‎06-09-2023

You never noticed your bank statement or credit card bill for 5 years?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)