06-09-2023 01:48 PM
I bought a 4G mobile dongle on contract for a holiday in 2008 I have just found out that I have been billed every month from then until now in 2023. Total cost is over £20,000.00 - I could understand that I may have been liable for the term of the contract but didn't realise it would roll on for 5 years and more if I hadn't noticed.
has anyone any experience in this ?
06-09-2023 03:37 PM
Hi @mence80
Welcome to the community.
Our pay monthly contracts are subject to a 30 day notice period. Have you spoken to our Mobile Care team about this?
Chris
06-09-2023 04:10 PM
I am in contact, I have not used the device for 5 years and I am being told....Unlucky. 😞
06-09-2023 06:31 PM
Hi @mence80,
Our Customer Care Team are the right people to speak to about this.
The team will do everything in their power to help.
James
06-09-2023 08:33 PM
You never noticed your bank statement or credit card bill for 5 years?