This morning I wasted over an hour trying to do the chat on line for a 4GEWifi that I have had a long time and barely use because each time there is a real problem buying a top up and converting that then to a data package. It is impossible to get a decent level of service from EE it is as if none of their staff understand that it is a Mobile Router and they continue to want to send you verification codes to the 'phone number' of the SIM card on the router. I don't have an EE Mobile and even though my GiffGaff mobile number is on my profile today was just infuriating having to keep repeating myself to get them to even start to help. The error I got when trying to add a data package is pasted below and seems others have the same error. I lost the will to live trying to deal with their on line chat even after asking for the call to be escallated to a supervisor. Really EE if you cannot offer a mobile data pay as you go Router - just don't sell them as I now have a router I cannot use.
