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Help solve mobile broadband problem?

9876987
Investigator
Investigator

‎29-08-2022 08:48 PM

I have a EE mobile broadband box we are using for an elderly relative, at the moment she has no other connection. It has run out of data so I have added a new package - you have to text 150 to activate which I'm not able to do as it's just the box. The add data part of the app and website has been down for several weeks now and after a few calls to support to see if they could manually activate it just hangs up.

 

Any ideas how else I can get this active? I tried adding a top up to see if it would let me credit but that page is down too.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎29-08-2022 09:16 PM - edited ‎29-08-2022 09:17 PM

@9876987 : You were told in your earlier thread, Mobile Broadband - Not able to use 150 features, how to read & send texts on a mobile router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP