4gee Wi-Fi

[Joc55]

Hi 

I have recently bought the 4gee Wi-Fi to use in my caravan when away

i am having trouble getting it connected we connected once to the tv and then it is like it cannot find my tv

we have a smart tv it is a Samsung how can I get it to work have tried it since we come home and still nothing 

Thanks Joc55

[Chris_B]

@Joc55   Just to check the device is switched on ?  It’ll switch off on its own after a period of if inactivity. 

[Christopher_G]

Is it showing any signs of life when it's left to charge for 10 minutes, @Joc55?

Chris

[Joc55]

Yes we have signs of life as my phone was connected to it just not the tv

[Leanne_T]

Hi @Joc55

Thanks for coming back to us.

Can you connect to the WiFi with any other device? 

Can the TV find any other WiFi network? 

Leanne 🙂

[Joc55]

Hi Leanne_T

yes my tv will connect to my internet that I have in the house 

Jo x

[Leanne_T]

Thanks @Joc55

Have you tried restarting the WiFi router and trying to connect again? 

Leanne 🙂

[Joc55]

Hi Chris 

yes it is switched on 

Jo 

[Christopher_G]

Thanks @Joc55

It might be worth having a chat with our technical support team to see if they can run through some diagnostics with you.

Chris