Early March I got a 4g smart hub wifi router with sim card, and as I live in rural Angus and live in a stone cottage I also had fitted an external antenna. The router sits beside my computer and the speeds achieved are far superior to my previous copper wire set up. However I also have a smart tv, situated in another room, perhaps 12-15 metres away from the router and with some stone walls between them. I also have a range extender. When I try to stream, while my tv recognises the network it constantly shows "no internet access". I have tried several remedies, I have hard wired the tv, I have physically moved the tv to near th e router,, I have used another tv and repeated the above. I have had a local it engineer call, to no avail, but at a cost of £95, I have spoken to a Toshiba tv engineer to ensure no problems with the tv. I have spoken to EE Greenock on six or seven occasions and have been passed to their technical support team in India, ther same number of times. I have been referred to their level two diagnostics team on two occasions. Their latest suggstion being incompatability and IDV4 -v- IDV 6. All this with no change. I also have solar panels and an inverter which tells you if you change routr you must reconfigure the inverter to talk to th Shine phone app. Again I have tried this several times and at least once under the guidance of the inverters technical support, and once usinf the electrician who installed the inverter in the first place. Again without any improvement and at further cost. Recently I asked EE to replace the original router which they have done, but which has made no diference. I cannot believe that I am the only person to whom this has happened, and I find it astonishing that EE do not recognise this problem and are unable to fix it. Any help
