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I had content lock removed twice but it hasn't worked

Jellybean020138
Explorer

‎25-01-2023 12:40 PM

Can anybody tell me why I presented with my passport at the EE shop twice and still have the content lock on?

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎25-01-2023 02:41 PM - edited ‎25-01-2023 02:41 PM

Hi @Jellybean020138

Welcome to the community.

Do you know if the shop assistant went onto your account to remove it?

Chris 

0 Helpful
Jellybean020138
Explorer
In response to Christopher_G

‎25-01-2023 02:58 PM

I don't know but I went into the shop today, they said it was removed and it still isn't

0 Helpful
Christopher_G
EE Community Support Team
In response to Jellybean020138

‎25-01-2023 03:01 PM

It can take up to 24 hours to be removed, @Jellybean020138.

I'd suggest periodically turning the phone off and on again to see if the change takes affect.

Chris

0 Helpful
Liamctid
Investigator
Investigator

‎10-04-2023 09:26 PM

If you are still having a problem with this and you are using Google browser please make sure you content lock is on adult in the ee app then follow the below instructions 

  1. On your Android phone or tablet, open the Google app the one with a G as the app icon Not chrome

     

     

     

  2. At the top right, tap your Profile picture or initial 
     

     

     Settings 
     

     

     SafeSearch.
  3. Turn SafeSearch on or off.
    • If you find a Lock 
       

       

       at the top right, your SafeSearch setting is locked. The settings page provides info about who manages your SafeSearch setting.
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