How to contact EE about mini mobile wifi contract from abroad?

[Josh_Ne_l]

Hi,

I am based abroad (outside EU) and will be for the next 6-12 months. I neglected to end my monthly broadband contract with EE before I left, which came with a mini mobile wifi device. Never mind I'll call them from outside the UK I thought.

I have tried calling +44 7953 966250 but cannot get to an operator as all the options request an EE phone number which I don't have as my contract is with a mobile dongle. 

I need to close this contract and pay the outstanding amount but I cannot find a way of contacting EE! Please help.

[Christopher_G]

Hi @josh_Ne_I

Welcome to the community.

Your dongle will still have a mobile number for billing purposes. You should be able to see it in your My EE account or by popping the SIM card into a different phone.

Once you have that, you'll be able to get in touch using conventional methods. 

Chris

[XRaySpeX · Accepted solution]

As they're mobile devices, all mobile routers have a SIM in them which has a mobile no.

To get its no. either:

1. Go to http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi.
2. Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the admin password found under the battery cover. Then look under its System Settings for its MSISDN.
3. Text NUMBER to 150 from it.

[Christopher_G]

Thanks, @XRaySpeX. 🙂