How to cancel a Home Hub contract?

Tim183
Visitor

‎13-03-2025 10:03 PM - edited ‎13-03-2025 10:04 PM

How do you cancel a home hub contract?

Hi, I have a BT EE Home Hub 4G. I am moving to a property so I need to cancel my contract. As it's a sim contract, it says I must call 150 on the device. Do I have to take it out and put it in my phone, or is there a different way? 

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Chris_B
EE Community Star
EE Community Star

‎13-03-2025 10:04 PM

@Tim183   ⬇️⬇️⬇️⬇️⬇️⬇️⬇️

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Chris_S
EE Community Support Team

‎14-03-2025 09:44 AM

Hi @Tim183 As long as your sim contract's minimum term has expired, you can just give us a call to cancel.

If you have time remaining on your contract, a guide can let you know how much it would be to cancel.

You can check your contract dates by visiting your My EE account.

Just give the number that has been provided in the post above.

Chris S

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