How can I speak to someone from EE

[Diccon]

I need to speak to a human being. EE seem to have made this impossible. I have followed the links and the texts and etc and there is no option to speak to customer services. This is ridiculous.

[Alex_M · Accepted solution]

Hi @Diccon,

Click this link and then click the ‘Start Conversation’ button to speak with someone over live chat. Otherwise, click the call us button to speak with someone.

As far as I know there are no long wait times, I called up this morning regarding my phone and got through pretty much straight away.

Thanks,

Alex

[mavericke]

Dear Diccon,

You may want to try the link here as well.

Best wishes.

[Khalil45]

Hi

[Leanne_T]

Hi @Khalil45 

Do you have a query we can help you with? 

Leanne 🙂

[Simplea1]

Hello I've ordered a new contract from EE they have taken the upfront cost but say they need to speak to me ?

[James_B]

Hi @Simplea1,

Welcome to the EE Community. 🙂

Please follow the contact information included in the email you received to reach our sales team.

If they've reached out to you, they must need some further information to complete your order.

Thanks

James

[paulrew]

Hello James,

We are in France. I have bought a monthly roaming plan £25 for myself for this phone. I think my wife’s phone (+44********) is on my account, but she does not have a plan and has been told she will pay a daily rate (£2.47?) while abroad. If my plan does not cover my wife’s mobile, my wife wants to have a monthly plan like mine from today.( Otherwise we will have no alternative but to close our EE account when we get home because you are impossible to deal with! ) Please email me at: ************ to confirm my wife can have to at plan today please. Thank you. Paul Rew

[Mod Edit: Removed personal information from public post]

[James_B]

Welcome to the EE Community, @paulrew 🙂

To purchase the Roam Abroad Pass for your wife's phone, please text ROAMING PASS to 150 from her phone.

For more information, please see How Do I Get the Roam Abroad Pass? | Roaming Help | EE.

Hope this helps.

James

[User78]

Reading the replies it seems there is no way (no easy way) to speak to someone when you dial 150. Disappointing.