Help with mobile broadband

And1983 · ‎03-11-2025

My mobile broadband keeps dropping ive done everything it says to do to restart it on off count 10 etc etc

Ive never used it my phone stays in router (BT wont fix the problem in my line due to my location) but it seems to be fine 1 min then the next nothing besides the red light of doom imat my wits end with it

XRaySpeX · ‎03-11-2025

Is its SIM on contract or PAYG?

What does "Ive never used it my phone stays in router" mean? Expound!

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ali_A · ‎04-11-2025

Hi @And1983

Is it the Wi-Fi between the Mobile Broadband and your device that is dropping, or is it the actual internet connection that drops?

Are you able to test the SIM card in a mobile phone device to see if the signal stays or drops?

You can test the coverage for the Mobile Broadband signal at Coverage Checker | EE

Ali

And1983 · ‎05-11-2025

Never used it in my phone it always stays in the router

And1983 · ‎05-11-2025

Ive checked coverage checker and its says its fine no outage in my area

It seems to be working fine now (shouldn't of said that lol)

But as I said it drops out mainly at night when im having a Netflix binge and getting to the gd part of the film lol

Christopher_G · ‎05-11-2025

Fingers crossed that it stays steady for you, @And1983.

If it continues, it may be worth having a chat with our Technical Support team.

Chris