Excessive charges on calls to technical support team on 0845 412 3662

[Toby192]

I recently called the EE Technical Support to team to help fix a problem with my 4G router service that I had reported to EE on two previous occasions without a successful resolution. I was on the phone for 29 minutes and was charged by my non EE network £21.02 +VAT. I realise that charges may have applied from a non EE phone but these do appear excessive especially as it was in connection with a previously unresolved problem. Has anyone had a similar experience?

[Chris_B]

@Toby192  It’s a premium rate number, so even if you called from an EE phone, you would’ve been charged exactly the same.       You might want to look at THIS     And where did you get that number from as customer services will put you though to the correct department if needs be or they can arrange a call back from that department.   You should have called  ( see link below) from a none EE device.   You might want to look at THIS  because that number isn’t listed under Mobile broadband and calling from any other phone.    

[XRaySpeX]

Using 0845 nos. for CS has been out of style for years. Where did you get that no. from? A Google search, no doubt! You need to be v. circumspect with info you get back from Google. Rather go direct to the horse's mouth & look up their "Contact Us" nos.

[Toby192]

Thanks for replies. Despite trying to retrace my steps I have no idea where I got this number from but it must have been from a google search  that  took me to an historic EE site. The interesting thing is that it is obviously still a "live" line as it took me to an EE technician who was able to sort out my problem!

[Bcoat]

I rang this number on for 6 seconds got charged £1 overall. I got it from their website as the number to call if you have accessibility needs like being blind or deaf and need adjustments for it. Strange though cos when I rang it nothing said about the accesibioity needs. Hung up only cos it did it for me to otherwise would probably have been on longer

[Chris_B]

@Bcoat  I don’t see that number HERE  can you post a link to that webpage? 

[Matt_124]

Was it taken from here and ending in 5000, as opposed to that in the original post? https://ee.co.uk/our-company/corporate-responsibility/being-responsible/sharing-connectivity/digital... 

That page is outdated (in both the numbers advised and the information for Orange, T-Mobile and EE Customers). The 0845 number is only listed for those on T-Mobile calling from another phone or to use Text Relay.

This page seems to only be surfaced via a Google Search (specifically going FAR out of my way to find it) with no way that I've found to end up there through links on the EE site.