EE hotspot wifi keeps disconnecting from my devices

[daniel8992]

I have purchased wifi hotspot from EE for 1 month as it covers my flat and the internet speed is very good. It automatically connects to my macbook when I switch it on (no log in required). However, it keeps disconnecting from my iPhone. I need to connect every 1 minute / 5 minutes / 10 minutes, and log in, putting in my username and password. It is extremely frustrating when it keeps disconnecting every few minutes, and it happens also when I am using my phone as well. Is there any way to fix this problem? Thanks

[daniel8992]

Thanks Amelia,

I have tried the methods, but I think these are the solutions for iPhone hotspot, not EE hotspot wifi to be used on the phone.

[James_B]

Have you tried resetting your network settings on the iPhone, @daniel8992?

Go to Settings > General > Transfer or Reset > Reset > Reset Network Settings.

James

[Claireb3ar]

I am having the same issue... i had bt broadband and my wifi when out of the house when connecting was always smooth but since joining ee broadband earlier this year it doesn't hold a signal on my phone i pad or any of my household phones when i connect to ee wifi 

[Peter_W]

Good morning @Claireb3ar 

Welcome to the EE Community 😁

Just to be sure here, is it only when connecting to an EE WiFi hotspot out of the home that you're noticing these disconnections, or is your home network affected too?

Peter

[muzammil92]

Hi James, I think I have tried most of the suggested solutions stated in this thread/post.

This is not helping the situation, this is happening only with EE wifi. I have bought for a month as well.

Appreciate if can please help to resolve this.

Thanks

[Katie_B]

Hello @muzammil92. 

Are you trying to connect to EE WiFi in multiple locations?

Does this happen every time you connect?

Katie

[muzammil92]

Not multiple locations, just in my house. Yes every time I connect to internet. Based on the thread its not only me encountering this.
And today I can’t even connect to the internet. This is really troublesome!

Sent from my iPhone

[Katie_B]

Thanks for getting back to me @muzammil92. 

Do you have EE Home Broadband or EE 4G WiFi?

Katie

[muzammil92]

I bought that one month pass for EE wifi. Can this be sorted urgently now?? I can’t work if this is happening

[Katie_B]

Hi @muzammil92. 

Are you in an EE WiFi hotspot location?

What does your WiFi connection show as when trying to connect?

Katie