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EE SIM not working in new “non EE” dongle

Thommo30
Visitor

‎02-08-2026 06:52 PM

Moved EE SIM from an old dongle to a new one. Both ‘non EE’ dongles. SIM not working in new dongle. Any help? As a 2 hour wait on customer services number 

1 REPLY 1
Chris_S
EE Community Support Team

‎03-08-2026 10:42 AM - edited ‎03-08-2026 10:47 AM

Hi @Thommo30,

I can imagine it's frustrating when your SIM is working in your old dongle and not your new one.

There are a few things that we can try which will hopefully get you back up and running.

  • Remove and reinsert the SIM.
  • Make sure you're using the correct SIM size or adapter.
  • Try a different SIM in the new dongle, if you have one available. If no SIM works, the dongle may be locked or faulty.

Chris S

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