EE Mobile Broadband Issues

[George185]

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Hi everyone,

I recently purchased EE 4G mobile broadband with a mini router and I’m having a lot of issues connecting my devices. When trying to connect my PlayStation, it says it is unable to find the internet. It works for my Xbox, but I’m unable to stream Netflix and Apple TV through it (all the other apps work) This is the same for my Fire stick. My Samsung TV won’t find the router either.

I have read a few threads and it seems like this is a common issue, but I couldn’t see any solutions.  It would be great to get some help!

[Leanne_T]

Morning @George185 

Thanks for coming to the community. 

Is the mobile WiFi router close to the TV to find the WiFi network? 

Does the TV and PlayStation find the WiFi network when searching? 

Leanne 🙂

[George185]

Hi Leanne,

The WiFi shows up on the PlayStation, however, it does not show up on the tv.the WiFi box is about 5 feet away from them both.

Thanks

[Leanne_T]

Thanks @George185 

Can the TV connect to other WiFi networks? 

Leanne.

[George185]

Hi Leanne,

Unfortunately we don’t have any other networks to connect to, but the TV connected just fine to my previous router and so did the PlayStation before that. After googling, apparently the NAT type on the router might be the issue.
Sent from my iPhone

[Leanne_T]

Hi @George185 

I see, which router are you using? 

Do you have NAT type settings showing? 

Leanne.