Mobile 4g isnt working

[Kev134]

Hi any one had any issues with the 4g mobile not working when plugged into the socket but sims to work when plugged into the laptop?

[Leanne_T]

Morning @Kev134 

Thanks for coming to the community. 

Which device are you using? 

What happens when the device is not plugged in and you try to use data? 

Leanne 🙂

[Kev134]

Hi Leanna

Just the mobile broadband Wifi which has been working absolutely fine but for the last month. Basically what happens when i first plug it in and connect to EE works great but when i stop using it, it stops working so have to restart it? This has only happened in the last month!

[Leanne_T]

Thanks for coming back to me @Kev134 

Have you tried resetting the device using a PIN in the reset button? 

Leanne.