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EE 5G Smart Hub disappointment.

Prorok7
Investigator
Investigator

‎09-11-2024 09:14 PM

Today I get my EE 5G Smart Hub and I'm disappointed. I don't know if I'm doing something wrong but this is not what I expected.

I get 4 bars 5G signal here in Bayswater, London but the speeds 6-20 Mb/s. Only when I first turn it on It was 100Mb/s for about 20 seconds. So Am I doing something wrong or 5G is the same as 4G or worse?

Screenshot 2024-11-09 211327.png

0 Helpful
11 REPLIES 11
Prorok7
Investigator
Investigator

‎08-03-2025 09:15 PM

After a few months of working good. I mean 30-80 mb/s today again it's not working. I don't think it's worth paying £50 to be honest. I have also vodafone in my mobile phone and it's 5g is better today, 60-100 mb/s.

Screenshot 2025-03-08 211155.png

0 Helpful
Alex_H
EE Community Support Team
In response to Prorok7

‎09-03-2025 11:24 AM

@Prorok7 As it has been working ok the past few months but stopped yesterday, have you checked the status checker linked in the previous reply for any potential faults in the area that started recently?  

Alex

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