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Direct debit set up

Imwiid8
Explorer

Hi I have set up a d/ d but the payment. Didn’t come out and also I just paid online- can you have a look it Says payment outstanding even though I have the d/d set up

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1 SOLUTION

Accepted Solutions
Michael_D
EE Community Support Team

Hi @Imwiid8 

Thanks for coming to the community.

It will depend on when the direct debit was set up, as it would only start from the next bill to be created after you set it up.

We don't have access to your account details here on the community, but if you give our billing guides a call, they'll be able to bring up your account to check that it has been set up, and look at your charges.

Michael

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2 REPLIES 2
Imwiid8
Explorer

also a late payment was added to my account so this needs to be taken off as I had set up the d/d 

Michael_D
EE Community Support Team

Hi @Imwiid8 

Thanks for coming to the community.

It will depend on when the direct debit was set up, as it would only start from the next bill to be created after you set it up.

We don't have access to your account details here on the community, but if you give our billing guides a call, they'll be able to bring up your account to check that it has been set up, and look at your charges.

Michael