Does this sound like normal procedure from EE?

[HollowayRoad]

I am PAYG customer, topped up, had 3GB data, 3 days later it had all gone after several hours of internet surfing. This never happened before, I was told it was normal through chat with agent and was merely asked if I wanted to add data. Now when I log in there is no top up option and it says ACCOUNT CLOSED 

[James_B]

Hi @HollowayRoad,

Where do you see the account closed message?

James

[HollowayRoad]

Home page 

[Katie_B · Accepted solution]

Thanks for getting back to us @HollowayRoad. 

I would recommend getting back in touch with our customer care team. 

The team will be able to delete your account and set it back up for you. 

Katie