f it helps, know you aren't alone.
My partner and I have 2 homes/offices, an EE Wifi at both locations and haven't had usable internet in over a week. It was progressively getting worse but the last few days have been unmanageable. We have run businesses using everyone's phones to hotspot, which really doesn't work well. Since it also is our home internet, it means we haven't been able to watch TV or do anything productive at home either.
We have called multiple times and been given the same excuse as you, global upgrades etc... today it was so bad! My partner was on the phone (with someone in India) and right at 6pm the line went dead, mid sentence, as that is when customer service closes for the day.
No back-up or replacement ideas, no date as to when it will be fixed, it is probably the worst CS I have had as a business or a regular customer. We are considering leaving the contracts and going somewhere else at this point. We were even yelled at by a customer service rep on the phone for going into the store, where they told us that service was fine in our area and nothing was wrong on the outage map. They have hinted at a refund for the period of time it is down. We also noticed in store they have a new router and wondering if part of the problem is having the 'slightly' older model which is still avalible online but not the newest.
