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Replacement Iphone

I have been sent out a replacement iPhone 14 pro max as mine was broken. It wont switch on its been on charge for hours I've also tried doing the reboot that was mentioned on here but nothing is working.

Resolved! 150 text problem

Rung up 150 at the beginning of last month as if u text ba for balance to 150 it comes back saying unavailable when I spoke to ee they said they r aware of the problem n it should b sorted in a week n to keep trying but it still isn’t sorted and it’s...

Spikeymaria by • Established Contributor
  • 624 Views
  • 4 replies
  • 2 Helpful

EE App-Manage Broadband/speed test issue

Hi all, Since i moved to EE from BT on the 26/03 I have tried to carry out spoed tests via the manage my broadband option and on a rare occasion it does it but most of the time its telling me " you've lost connection" etc. this happens a lot and is e...

Axx by • Investigator
  • 62 Views
  • 8 replies
  • 3 Helpful

Overcharged

Hi,I’ve been charged for Apple Music this month, and it is free for 6 months and runs out tomorrow, so I’ve cancelled the subscription today, is there a reason for the extra charge on my last bill?TIA 

Clonk by • Explorer
  • 102 Views
  • 3 replies
  • 2 Helpful

Device plan Bills/Payments

Where can I view my 'Device' plan/bills on the app or online? When I go to the Manage Bills & Payments section, it only lists my 'Plan' bills/payments. I need to change the direct debit for my device. As it keeps coming out before pay day. I'd alread...

ClareD76 by • Explorer
  • 40 Views
  • 3 replies
  • 0 Helpful

Continual Orange Light

Anyone else get the continual flashing orange light on the router?Openreach confirm no issues their end. 6th day straight with no internet EE accept fault but issue is still ongoing.Have to complete the following. turn off router - turn off openreach...

Alzyaman by • Investigator
  • 179 Views
  • 12 replies
  • 2 Helpful

Re: 150 text problem

Hello I have similar problem Im abroad jn Denmark, I bought this new sim before I left. It doest work, cant make calls or text to anyone including 150. I did receive messeges from EE. But cant make any. How can I fix it?

Can't see upgrade options on app or website

I am trying to see the upgrade options for my partner's phone which is due to end soon, but all I get is this error option:My account is in excellent order and I've never had an issue, why is this happening please?  Come upgrade time if this is still...

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