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Apps not loading again

MattPH68
Investigator
Investigator

‎09-09-2024 05:57 PM

Netflix error NW2-5, same on Apple TV, ITV X and Disney + fail to start programmes or films but advertising works fine?

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎09-09-2024 06:02 PM

@MattPH68  As Disney+ has nothing to do with EE and its effected also.  Have you tried restarting the Apple TV ?  And or your router?    Turn both off for 30+ seconds and reboot 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
MattPH68
Investigator
Investigator
In response to Chris_B

‎09-09-2024 06:06 PM

Yes.
Many times!
Have now carried out the Factory reset function on back of hub
0 Helpful
Northerner
EE Community Star
EE Community Star

‎09-09-2024 06:35 PM

Hi @MattPH68 

The Netflix error code NW-2-5 means that a network issue is preventing your device from connecting to Netflix

Is your box receiving a signal.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
MattPH68
Investigator
Investigator
In response to Northerner

‎09-09-2024 06:59 PM

Having some serious doubts EE call I’m on is legitimate
Have been asked to pay £30, then £45 and again now £30 for a 4G mini hub
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to MattPH68

‎09-09-2024 07:08 PM

@MattPH68  Customer services is 150 from a EE phone. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful