Apps not loading again

[MattPH68]

Netflix error NW2-5, same on Apple TV, ITV X and Disney + fail to start programmes or films but advertising works fine?

[Chris_B]

@MattPH68  As Disney+ has nothing to do with EE and its effected also.  Have you tried restarting the Apple TV ?  And or your router?    Turn both off for 30+ seconds and reboot 

[MattPH68]

Yes.
Many times!
Have now carried out the Factory reset function on back of hub

[Northerner]

Hi @MattPH68 

The Netflix error code NW-2-5 means that a network issue is preventing your device from connecting to Netflix

Is your box receiving a signal.

Thanks 

[MattPH68]

Having some serious doubts EE call I’m on is legitimate
Have been asked to pay £30, then £45 and again now £30 for a 4G mini hub

[Chris_B]

@MattPH68  Customer services is 150 from a EE phone.