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Appalling speeds on WiFi midi

Phil071
Valued Contributor
Valued Contributor

‎23-05-2023 07:54 AM

  • So last August I was talked into entering a contract for a 4g Wifi midi due to not being able to get fibre where I live. This contract was for 2 years at a ridiculous cost of £28 pm (it is now only £14pm!) I was told that I would get a maximum of 10mbps which initially I was happy with as I only stream on one device. Since then I have had nothing but trouble with speeds constantly phoning both customer services, tech dept and even store visits. All of them were extremely unhelpful and to this day still not getting anywhere near the speeds they promised and now resorted to watching terrestrial tv and stuck in a 2 year contract that I cannot get out of unless I pay over £500 at an extortionate cost of £28om for pure rubbish. I write this to warn others about entering a contract for this midi garbage along with the poor customer services, unhelpful tech advice that doesn't work plus the chap in the shop who suggested I take out the battery and reinsert it!!!!!!! ABSOLUTE DISGRACE, GO ELSEWHERE
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15 REPLIES 15
Phil071
Valued Contributor
Valued Contributor
In response to James_B

‎23-05-2023 02:55 PM

????????
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James_B
EE Community Support Team
In response to Phil071

‎23-05-2023 03:19 PM

Hi @Phil071,

If you select the check coverage option at coverage.ee.co.uk/coverage/ee, what does it report for the predicted indoor 4G coverage?

James

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Phil071
Valued Contributor
Valued Contributor
In response to James_B

‎23-05-2023 03:25 PM

Quite clearly you are alot more savvy than me but my postcode is ch47 8xx
and do not have a clue about what they mean device? Is it the rubbish I am
using ie the 4g midi thing or is household device???????
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James_B
EE Community Support Team
In response to Phil071

‎23-05-2023 03:40 PM - edited ‎23-05-2023 03:40 PM

Hi @Phil071,

That area is reporting excellent indoor coverage. Please use the report a problem button that pops up after checking the network status at coverage.ee.co.uk/coverage/ee.

This will raise a support ticket with our network team who'll investigate and keep you updated.

Select EE 4GEE Mini as the device.

Thanks

James

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Phil071
Valued Contributor
Valued Contributor
In response to James_B

‎23-05-2023 03:58 PM

Yes I will do but rather than that I often telephone them (based in Dublin)
as cuts out all the ticket fiasco. Having spoke to them on numerous
occasions it appears they have no ideas to resolve my issues so although
you are trying to help am afraid I am passed that stage that you are
suggesting
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James_B
EE Community Support Team
In response to Phil071

‎23-05-2023 04:04 PM

Please let us know what response you receive after raising a ticket @Phil071 

Hopefully the team will be able to get to the bottom of it.

James

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